As many people cross-grade existing ARev and OpenInsight systems to version 9.x and deploy new systems on the new version, we have had a few support questions posted with regards to using the REAUTH.EXE file and also NETDRV.EXE.
Both of these files require single user access to key OpenInsight files and, in addition, the renaming or installation of a new OENGINE.DLL file also requires single user access.
Key files can remain locked when a user leaves OpenInsight open on a workstation, and this results in error messages when the above files are utilised. Furthermore, if errors occur but everyone is out of the system, the issue can usually be traced to a hung engine that is still running in memory.
Revelation US have written a very useful article that covers some common steps and includes a utility to resolve the issue of locked files. Please click here to access the article.
Monday, 9 November 2009
Troubleshooting REAUTH.EXE & NETDRV.EXE
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